The No 1 Traveller Lounge in Heathrow's Terminal 3 is the flagship of the group's collection of UK lounges. Also located at Gatwick (North and South Terminals), Birmingham and Stansted airport they are a great option when luxury travellers don't have access to a specific airline's lounge.

After finding the lounge down the winding corridors of T3, a friendly receptionist greeted me as I approached the main desk. Initially a potentially embarrassing scene started to play out in front of a building queue as she could not locate my booking on the system. However the professionalism of the lounge's staff ensured that this was discreetly dealt with and I was quickly whisked through to the seating area.

The sleek and stylish lounge overlooks the runway and has plenty of seating areas available. In fact the layout of the lounge is much like a rabbit's warren with various rooms leading off corridors, and is divided up into dining, relaxing and working zones.

The lounge also features the No.1 Travel Spa - a must visit destination for any last minute pampering and preening before jetting off. Treatments available include two-week manicure or pedicure, Flight relief massages to refresh, promote circulation and reduce swelling, facials and any last-minute waxing.

During TLTB's stay at the lounge there unfortunately wasn't enough time for a treatment, however we did find the staff extremely accommodating especially when we went to seek out a toothbrush which we discovered we had forgotten to pack ours. Passengers also can freshen up in the spa showers.

Down the centre of the dining area was the extensive self-service Pantry Table, decked out with a range of fresh salads, cheeses, fruit, cakes and biscuits and also a 'Soup of the Day' - during my visit it was a delicious and filling vegetable variety. The food on offer seems to be well thought out range of items that travellers will actually want to eat and also a good balance of filling, yet not heavy ahead of a long haul flight. I am told that the menu is constantly changing in order to keep frequent flyers from getting tired of the dishes on offer.

As well as unlimited trips to the table, guests can also order from the lounge's bistro menu and each guest can order a complimentary dish. I opted for the Fish and Chip basket, while my travel companion chose the Farmhouse terrine. Although on the portions were on the small side, they were delicious. Had time allowed we would have ordered another dish to try the rest of the menu for the reasonable price of £4.00 per item.